HORNO Mobile eSIM
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EU Directive 2011/83 · 2023/2673

Right of Withdrawal

You have a 14-day right of withdrawal for eSIM orders that have not been activated. Submit the two-step form below — no account or login required. If eligible, the amount is refunded to your HORNO wallet.

No login required
Frictionless access as required by EU law.
Two-step confirmation
Submit, then confirm via email link.
Activated eSIMs excluded
You waive the right when the eSIM is installed.
Not eligible: Wallet top-ups and any prepaid balance are non-refundable — the right of withdrawal only applies to eSIM purchases that have not been activated and are within 14 days of purchase.

Found on your order confirmation email or invoice.

We will email a one-time confirmation link. The refund is credited to your HORNO wallet only after you confirm.