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Frequently asked

What is an eSIM?

An eSIM is a digital SIM card built into your phone. No plastic, no swap, just scan a QR code and you're connected.

Can I keep my phone number?

Yes. Your physical SIM stays active for calls and texts on your home number; the HORNO eSIM handles your data.

When does my plan start?

When your device first connects to a local network in your destination country.

Can I top up?

Yes, buy another plan from your dashboard any time before or after your trip.